Refund and Return Policy – LOGTOPIC

Effective Date: February 17, 2025

At LOGTOPIC (🔗logtopic.xyz), we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under the following conditions.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:
✔ The item is unused, unworn, and in its original packaging with tags attached.
✔ The return request is made within 14 days of receiving the order.
✔ The product has not been customized or personalized.
✔ The item was not purchased during a clearance sale, as sale items are final.

2. How to Initiate a Return

To return an item, follow these steps:
1️⃣ Contact us via email at contact@logtopic.xyz with your order number and reason for return.
2️⃣ Wait for approval – We will review your request and provide return instructions.
3️⃣ Ship the item – Send the item back to the return address provided. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4️⃣ Inspection & Processing – Once we receive the returned item, we will inspect it and process your refund or exchange within 7-10 business days.

3. Refund Process

• Approved refunds will be processed back to the original payment method.
• Refunds may take 5-10 business days to reflect in your account, depending on your bank.
• Shipping fees are non-refundable, unless the return is due to a defective product or an order error.

4. Exchanges

• If you would like to exchange an item for a different color or style, please follow the return process and place a new order for the desired item.
• Exchanges are subject to product availability.

5. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
• We will arrange a free replacement or full refund for defective or incorrect products.

6. Non-Returnable Items

The following items cannot be returned:
❌ Handbags that have been used, altered, or damaged by the customer.
❌ Custom-made or personalized items.
❌ Clearance or final sale items.

7. Cancellations

• Orders can be canceled within 12 hours of purchase if they have not been processed for shipping.
• Once an order has been shipped, it cannot be canceled but can be returned following our return policy.

8. Contact Us for Assistance

For any return, refund, or exchange inquiries, feel free to contact LOGTOPIC:
📍 Address: 53 High Street, Thursford, United Kingdom
📞 Phone: 079 0271 6435
📧 Email: contact@logtopic.xyz
🌐 Website: 🔗logtopic.xyz